Our end-user clients have included a range of government, non-profit, and commercial entities developing both external web presences and internal intranets and applications. 

Clients have included:

• USPTO,
• Institute for Defense Analyses (an FFRDC),
• Arlington County VA (local government),
• GAO,
• US Navy,
• US State Department
• AOL
• web-based business-to-consumer service providers,
• a professional association,
• a professional services provider, and
• a major financial services company.

Our projects have addressed a wide range of issues calling for a variety of Performance Centered approaches and techniques to meet our clients' goals.

Projects have included:

• The complete redesign of a large military training management system to address significant usability problems and support a transition to web-based interaction
  
  
• An internal organizational process and performance support analysis, coupled with a redesign of the government organization's customer-facing website
  
  
• A usability evaluation and detailed redesign recommendations for an international agency's public website
  
  
• A comprehensive training and automation needs analysis and design supporting the launch of a new governmental evaluation process and organization