Magnifying Glass  

User Analysis: 

Build a comprehensive picture of the ‘job’ to be accomplished and the people who will do it.

  • Needs Analysis:  Business Processes, Job Task Analysis, System Support, Training Needs
  • User Requirements Gathering:  Personnel Interviews, Contextual Analysis, JAD Sessions
  • Task Decomposition
  • Goal Decomposition & Hierarchies
  • Process Mapping
  • Persona Development
  Jigsaw Puzzle  


Develop a coherent approach for user interactions, functional and content organization, screen layout, and application behavior.

  • Design Concept
  • Information Architecture
    • Functional Inventory & Prioritization
    • Functional and Page-level Decompositions
  • Paper Prototyping
  • Design Specification
  Measuring Tape  


Assess effectiveness; identify usability barriers and alternative solutions in existing applications and/or designs.

  • Heuristic Evaluation
  • User Testing
  • Paper Prototype User Testing
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