User Analysis: 

Build a comprehensive picture of the ‘job’ to be accomplished and the people who will do it.

• Needs Analysis:  Business Processes, Job Task Analysis, System Support, Training Needs
• User Requirements Gathering:  Personnel Interviews, Contextual Analysis, JAD Sessions
• Task Decomposition
• Goal Decomposition & Hierarchies
• Process Mapping
• Persona Development

Design: 

Develop a coherent approach for user interactions, functional and content organization, screen layout, and application behavior.

• Design Concept
• Information Architecture
• Functional Inventory & Prioritization
• Functional and Page-level Decompositions
• Paper Prototyping
• Design Specification

Evaluation: 

Assess effectiveness; identify usability barriers and alternative solutions in existing applications and/or designs.

• Heuristic Evaluation
• User Testing
• Paper Prototype User Testing